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http://consumerist.com/2012/05/safeway-tells-employee-to-take-a-hike-after-stopping-domestic-assault.html Always get peeved when I read about someone having to pay for doing the right thing.
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at least I hope the manager does.
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That's how I'd expect any decent boss to react. The only reason this got attention, I imagine, is because the guy got sacked. Store policy is one thing but the boss could have kept him on if he wanted. Not every little thing has to go upstairs or be by the book.
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There's a difference between tending to a customer who has been injured in an accident and interjecting yourself into a violent confrontation though.