HotChops
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I just got my Portal 2 poster in the mail from the Valve Store and it's in horrible condition! I paid $10 shipping for this piece of shit!
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I'm not going to be responsible for delaying HL2: ep3 for another hour because I bothered Gabe Newell with a complaint about a poster.... not yet at least. If I have to, I'll contact him.
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You'll definitely want to try shooting an email to Valve so they're aware of the situation -- contact@valvesoftware.com
And try your luck at filing a claim with FedEx -- https://www.fedex.com/us/claimsonline .
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I think its time for you to check the shape of your product before you accept it. I think there should be some sort of thing you can do since, assuming it went out of Valve warehouse in perfect condition, it must have gotten beaten up while being shipped.