I can't blame them for going after pageviews. It's how they make their money. My chief complaint in the focus of the gaming industry (Bash) and the way they have handled the redesign. In the industry I work in, if a customer complains, it goes through layers of people and is discussed in quality events we hold every year. Improvements are always expected in quality.
Then, today, Kotaku has been one screwed up site. The ca and uk.kotaku sites have both been, apparently, decommissioned, as they are redirecting to the "new and improved" site.
I shake my tiny fist at you, Gawker!
You make a classic mistake here, TheRevanchist: commenters and visitors are not Gawker's customers. The folks they sell ad space to are their customers.
Or is it? The model is more two-sided.
1. The customers in the case I speak of, are the people. They want to see certain things from the supplier.
2. The other customer model is the advertising sales. This is not possible to do without the first being up to par.
In essence, to satisfy my number two, you must take care of the number one. Customer 1 is unhappy and shrinking, and Customer 2 is probably getting unhappy and starting to shrink, as well.
But, dear sir, that is how I view the business model of generating cash from advertising dollars. That is also why the Nielsen ratings are so important to TV and radio, as they show how much business they will get from customer 2.